livesgp Casino & Sportsbook Terms
These terms apply to everyone who opens an account on livesgp.app. We set them out so you understand what we expect from you, and what you can expect from us. When you join livesgp, you agree to these terms. If you do not agree, do not open an account.
We operate livesgp as a gaming and sportsbook platform offering slot tournaments, live-dealer games, esports markets, and football coverage. Our services are available only where local law permits. We do not operate in jurisdictions where online wagering is prohibited, and you are responsible for verifying that your access complies with your local law.
This page covers account conditions, how deposits and withdrawals work, bonus rules, and how we handle disputes. For detailed account-opening steps, withdrawal process, and KYC requirements, see our separate guides on those topics.
Account opening and eligibility
When you open an account on livesgp, you confirm that you are of legal age in your jurisdiction and that your location permits you to access our services. You provide your real name, email, and phone number—not a pseudonym or shared account. One person equals one account. We do not allow account sharing, and if we detect multiple accounts under the same name, phone, or payment method, we may suspend or close them.
You keep your password confidential. If someone gains access to your account without permission, contact us immediately with your account email and phone number. We will help you recover your account, but we are not liable for unauthorised play if you shared your credentials or failed to protect your password.
Deposits, withdrawals, and account balance
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers from mobile banking, local payment, online payment, and e-wallet. Deposits are instant. Your account balance is the sum of all money you have deposited, plus any winnings, minus any withdrawals. You can withdraw your balance at any time after your account is verified.
Your first withdrawal requires verification
We ask for a copy of your ID and proof of payment method. This confirms you are the account owner. After verification, you can withdraw without re-submitting documents.
We do not charge withdrawal fees. Withdrawals go back to your original payment method. Processing times depend on your bank or wallet—instant methods like mobile banking usually finish within minutes, while bank transfers take one to two business days. Weekend and holiday delays are common.
If your account is in an unusual state—for example, if we detect fraud indicators or if you request access from an unexpected country—we may place a hold on withdrawals while we verify. This is to protect your account, not to trap your money. We contact you explaining the hold and what we need to resolve it.
Gameplay, tournaments, and bonuses
When you play on livesgp—whether slot tournaments on Mahjong Ways and Gates of Olympus, live-dealer tables like Qiu Qiu, or sportsbook markets on Liga 1 and Piala AFF—you are wagering your own account balance. We do not guarantee outcomes. All games use certified software and published return-to-player percentages; you can see these in each game's info panel.
Tournaments are structured events with fixed schedules and published rules. Tournament entry is optional. When you enter, your balance is locked for that tournament—you cannot withdraw it until the tournament ends and prizes are settled. We publish tournament schedules at least one week in advance so you can plan.
- Tournament entry
- Optional. You enter by tapping "Join Tournament". Your entry fee is deducted from your balance.
- Prize settlement
- After a tournament closes, we verify results and credit prizes to your account within 24 hours.
- Bonuses
- Any bonus credits we offer are subject to separate bonus terms, which we publish at the time of offer.
We do not offer bonuses with impossible conditions. If we run a promotion, the terms are clear—you can read them before accepting. Bonus credits may have play-through requirements or game restrictions. We always show these upfront.
Jurisdiction and service availability
livesgp services are available only where local law permits. We monitor accounts for unusual geographic activity. If you access livesgp from a jurisdiction where we do not operate, we may freeze your account pending verification. You are responsible for confirming that your location permits access. Players in Jakarta, Surabaya, Bandung, Medan, and Semarang should verify local legal status before opening an account.
We do not operate during certain local holidays—specifically Idul Fitri, Idul Adha, Imlek, and Nyepi. On these dates, our support team works reduced hours, and some withdrawals may be delayed. We announce holiday schedules in advance.
Disputes, liability, and contact
If you believe a transaction, game result, or tournament score is incorrect, contact our support team with your account email, transaction ID, and timestamp. We review the session logs and explain what happened. This process usually takes 24 to 48 hours. If we find an error, we correct it. If we find no error, we explain the calculation.
Our liability is limited to the amount you have deposited with us. We do not cover indirect losses or consequential damages. We are not liable for service interruptions, internet outages, or acts beyond our control. If you lose access to your account due to a forgotten password or lost email, we help you recover it through identity verification—this is a support service, not a guarantee.
We store your data securely and use it only to operate livesgp and comply with law. We do not sell or share your data with third parties except where required by law. For full privacy details, see our separate Privacy Policy.
Our support team is available in English and Indonesian. We respond to emails within 24 business hours and offer live chat during business hours (9 AM to 6 PM Jakarta time, Monday to Friday). Contact us at [email protected] or through the Help button in your account.