livesgp Privacy Policy

This page describes what we collect when you use livesgp and how we keep that data protected. We take your privacy seriously and operate transparently about how your information flows through our platform.

When you open an account on livesgp, deposit funds, place a bet, or play a slot tournament, we collect certain details to verify your identity, process your transactions, and comply with local law. We also use cookies and analytics to understand how you navigate our site and to improve your experience.

Our policy applies to everyone who accesses livesgp.app. If you do not agree with how we handle your data, do not create an account.

What we collect on livesgp

We collect your name, email address, phone number, and date of birth when you register. During account verification (KYC), we ask for a copy of your identity document—such as a national ID card or passport—and may request proof of address. We store these documents securely and use them only to confirm you are who you say you are and to meet our legal obligations.

When you deposit or withdraw funds via DANA, e-wallet, mobile banking, local payment, or bank transfer (online payment, e-wallet, mobile banking, local payment), we record the transaction details, amount, and timestamp. We do not store your full payment credentials; our payment processors handle that encryption. We also log your IP address, device type, and browser information each time you log in.

If you contact our support team—whether by email, chat, or phone—we keep a record of your message and our response. We use these records to resolve disputes, improve our service, and train our team.

How we use your data

We use your personal information to process deposits and withdrawals, verify your account, and detect fraud. Our compliance team reviews account activity to ensure we meet anti-money-laundering rules and local gaming regulations. We may also contact you by email or SMS to confirm large transactions or alert you to suspicious login attempts.

We share your data with third-party payment processors (such as online payment networks and bank partners) only to the extent needed to complete your transaction. We also work with identity-verification vendors to confirm your documents. These vendors are bound by confidentiality agreements and may not use your data for their own marketing.

Our servers may sit outside your jurisdiction—some in Southeast Asia, some in Europe. We apply the same security standards regardless of location. If you live in Jakarta, Surabaya, Bandung, Medan, or Semarang, your data is protected under the same encryption and access controls as any other user.

Your rights on livesgp

You have the right to request a copy of all personal data we hold about you. You can also ask us to correct inaccurate information or delete your account and associated records (subject to legal retention periods). To exercise these rights, contact our support team with your account email and a clear request.

We will respond to data-access requests within 14 business days. If you believe we have mishandled your information, you may lodge a complaint with your local data-protection authority. We cooperate fully with such inquiries.

Our commitments and contact

We commit to keeping your data secure using industry-standard encryption (TLS 1.2 or higher). We limit access to your information to employees and contractors who need it to do their job. We conduct regular security audits and update our systems to defend against emerging threats.

We retain your account data for as long as your account is active, plus seven years after closure (to comply with anti-money-laundering law). Transaction records are kept for the same period. If you request deletion before that window closes, we will anonymize your data instead of removing it entirely.

If you have questions about this policy or want to exercise your data rights, email our support team or use the contact form on livesgp. Our multilingual team responds during business hours. We also welcome feedback on how we can improve our privacy practices.

Key points

• Collection: We gather name, email, ID, address, and transaction history to verify accounts and process payments.
• Use: We use your data for account verification, fraud detection, legal compliance, and service improvement.
• Sharing: We share only with payment processors and identity vendors, under strict confidentiality terms.
• Security: We encrypt all data in transit and at rest; access is limited to authorized staff.
• Rights: You can request access, correction, or deletion of your data within legal limits.